Terms and Conditions
PHYSICAL PRODUCTS
You are advised to read our Shop Policies before purchasing our products. By placing an order, it is assumed that you have read our Shop Policies and you agree to be bound by it.
PROCESSING TIME
All orders are processed within 5-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING TIME
Estimated delivery time for orders outside the Philippines is 3-6 weeks or longer during holidays. Please take this into consideration before placing an order.
SHIPPING METHOD
WRONG, MISSING OR DAMAGED ITEMS
If we’ve sent you a wrong, missing or damaged item, we will ship a replacement free of charge.
COLORS
Please note that due to a variety of monitor settings, the colors you see on your screen may vary slightly from the color of the actual products.
RETURNED ORDERS
If your order is returned to us by postal, we will reship it back to you within 2-5 business days.
If the address you provided is incorrect, you may be billed for the additional shipping charges.
DELAYED OR LOST ORDERS
If it is past 6 weeks from the shipment date, kindly contact your local post office to see if your package has arrived and is delayed for any reason. If the package is confirmed lost, kindly email us at whimsicalcatstudio@gmail.com with your name and order number.
CHANGES
We have the right to update, change or amend any part of our policies at any time. We shall notify you of such changes by posting the revised date at the bottom of the page.
CONTACT US
If you have questions pertaining to our Shop Policies, kindly send an email to whimsicalcatstudio@gmail.com
Last updated on November 15, 2018