Frequently Asked Questions



DO YOU ACCEPT CUSTOM ORDER?

Unfortunately, we are not accepting custom orders at the moment. But please feel free to send us stickers suggestions at whimsicalcatstudio@gmail.com.


WHEN WILL MY ORDER ARRIVE?

Estimated delivery time for orders outside the Philippines is 3-6 weeks or longer during holidays. Please take this into consideration before placing an order.


IS THERE A TRACKING NUMBER FOR MY ORDER?

Yes. All International orders starting mid-November 2018 will be sent as a Registered Mail. Registered Mail is an accorded mail security with the entire process being recorded from acceptance to delivery to the addressee.

A signature is required for a Registered Mail. If you are not home when the delivery is made, your local post service may leave a notice and you will have to get the package to the post office. In some countries, they will attempt to redeliver or leave the package in the mailbox.

If you are always not at home, we suggest having it addressed to your work or to someone who could receive it for you. US customers may track their order via USPS website, you may opt to receive shipping notifications via text or email from there.

If you'd like to change the shipping method to Standard Mail (no tracking and no signature required), please leave a note to the 'Special Instructions for Seller' section upon checkout.


HOW CAN I TRACK MY ORDER?

Click the link below and type in the tracking number provided to you. Please note that it takes up to 5-10 days before tracking information becomes active on the system.



WHAT SHOULD I DO IF I DIDN'T GET MY ORDER BY THE EXPECTED DELIVERY DATE?

We always do our best to ship out your orders asap. However, once your order is shipped out, it may encounter delays that are out of our control. If it is past 6 weeks from the shipment date, kindly contact your local post office to see if your mail has arrived and is delayed for any reason. 

Please note that weather conditions and other situations that are beyond the postal service control can affect the time of delivery. In case of a lost/missing order, any possible reshipment fee must be paid by you.


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