Shop Policies & FAQ

EU CUSTOMERS

Starting July 1, 2021, the EU will be subject to new VAT rules. Whimsical Cat Studio will not collect VAT on orders shipped to the EU. EU customers will have to pay VAT plus handling/clearance fees before receiving their package.

Frequently Asked Questions

Where is Whimsical Cat Studio based?

All orders ship from our little studio in Manila, Philippines.

When will my order ship?

We're always working on getting your orders out as quickly as we can. Most orders ship within 2-10 business days, though there may be delays around sales. You will get a notification once your order has shipped.

When will my order arrive?

International orders are shipped with a tracking number via My Kartero or Philippine Post.

Philippine Post Registered Mail: 3-7 weeks
My Kartero Premium Shipping: 15-20 days

Do you accept returns/ exchanges?

We are currently not accepting returns unless you receive damaged items. While we make sure to package orders correctly, mistakes can happen, so feel free to contact us if you have problems with your order.

Can I cancel my order?

You can request a cancellation within one hour of purchase as long as your order has not been marked as shipped.