Frequently Asked Questions


DO YOU ACCEPT CUSTOM ORDER?

Unfortunately, we are not accepting custom orders at the moment. But please feel free to send us stickers suggestions at whimsicalcatstudio@gmail.com.

WHEN WILL MY ORDER ARRIVE?

Estimated delivery time for orders outside the Philippines is 2-3 weeks or longer during holidays. Please take this into consideration before placing an order.

IS THERE A TRACKING NUMBER FOR MY ORDER?

Yes. Visit the order page to view the tracking number of your order.
Click the link below and type in the tracking number provided to you. Please note that it takes up to 5-10 days before tracking information becomes active on the system.


WHAT SHOULD I DO IF I DIDN'T GET MY ORDER BY THE EXPECTED DELIVERY DATE?

We always do our best to ship out your orders asap. However, once your order is shipped out, it may encounter delays that are out of our control. If it is past 6 weeks from the shipment date, kindly contact your local post office to see if your mail has arrived and is delayed for any reason. Please note that weather conditions and other situations that are beyond the postal service control can affect the time of delivery.

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